What are the benefits of a hosted Call Center?
Improve your customer’s experience & your bottom line. You will be able to optimize and manage resource utilization with real-time views into queues, automated outbound communications, and skills-based routing.
Operating your contact centers in the cloud will allow you to lower cost. By eliminating expensive on-site equipment you can cut initial CAPEX and ongoing OPEX expenditures.
Have the freedom to allow contact center agents to be physically located anywhere. Location independence allows for built-in disaster recovery as call center operations can survive the loss of any given site.